Titanbet Poker Frequently Asked Questions Page

Titanbet poker faq

FAQ Page

All the answers to all your questions! Get all the information you need regarding your account, bonuses and more!

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Getting Started

How do I start playing at Titanbet Poker?

Click here to download the Titanbet Poker software instantly or click either the “FREE DOWNLOAD” button on the Titanbet Poker homepage or the “Play Poker” button anywhere on the website. After you download and install the software, it will take you but a few minutes to register your account and begin playing online poker at Titanbet Poker.

What benefits do I receive as a new player at Titanbet Poker?

When you make your first deposit at Titanbet Poker you are instantly rewarded with a 200% First Deposit Bonus up to a maximum of £1,200. This bonus is redeemed into cash as you play cash games and tournaments. You will also receive Weekly Cash directly into your account every week; 4 free tokens to the New Depositors Freeroll Tournaments; entry to the £6,000 Monthly Bonanza; as well as entry to Beginners Freerolls. Check out all the details of this generous welcome package here.

How do I make a deposit?

To fund your account, simply click the ‘Cashier’ button located at the bottom right corner of the software. Then, click on the ‘Deposit’ tab and select your preferred payment method from the available options on the left hand side.

Why am I required to send documents?

Titanbet Poker prides itself on maintaining the highest levels of security and integrity. If you happen to lose your password or login information, it is crucial for us to be able to verify that we are in fact talking to the person connected to the account in question. Documents are also required in order to process withdrawals as quickly as possible. You can send your documents to docs [dot] poker [at] titanbet [dot] co [dot] uk

I don’t seem to be getting mail from Titanbet Poker. What can I do?

Titanbet Poker only sends relevant and important information about your account and poker activities at our tables. If you are not receiving these emails, please check your spam/junk mailboxes. Make sure to add Titanbet Poker to your safe senders list.

Can I play on a Mac computer?

If you use either a Mac or Linux computer, you can still enjoy the action at Titanbet Poker! Just click on the ‘Instant Play’ button on the Titanbet Poker homepage and you will be able to play without having to download or install any software. You can play online poker games during your free time in the office or wherever you are. All you have to do is log-in with your regular Titanbet Poker account details.

Can I play at Titanbet Poker for free?

Absolutely! After you download and install the Titanbet Poker software, feel free to check out our free money tables. You will get a real feel for the exciting online poker experiences. Once you’re ready to take your next step, make your first deposit and receive all the benefits of our generous welcome package.

 

My Account

What happens if I forget my password?

To regain access to your account in the event that you don’t remember your password, just click on the “Forgot Password?” button which is located on the login screen in the software, or send an email to Support.

What do I need to do if I want to change my personal details?

If you need to change the details of your personal account (such as your email or postal address), please contact Support via online chat, email or phone. A verification process will take place to ensure the security of your account, and then your account details will be updated.

Where am I able to see the details of my account?

To view your account information, simply click on the ‘My Account’ button located in the top right corner in the software. You can also verify the details of your account by contacting Support.

Is it possible to play Casino games with my poker account?

Yes, you can! We have a huge variety of Casino games, including table and card games such as Roulette and Blackjack as well as the newest Slot machines, Jackpots, Live Games, and Video Poker. Click on the "Casino Games" tab in the poker software and you'll find the most exciting casino action.

Is it possible to place sports bets at Titanbet Sport with my poker account?

Of course! You can use your Titanbet Poker username and password to place sports bets at Titanbet Sport.

How do I make a withdrawal? Are there any restrictions?

A withdrawal can be made by clicking on the Cashier button which is located in the bottom right corner inside the software. After this, simply click on the ‘Withdrawal’ tab and choose from the available withdrawal methods displayed on the left hand side. Once you have chosen the method of your choice, you will be informed if that particular payment method has any limits or restrictions.

 

Bonuses & Promotions

What is a First Deposit Bonus?

Titanbet Poker offers a very generous First Deposit Bonus to UK players. The very first deposit that you make entitles you automatically to a 200% up to £1,200 First Deposit Bonus. This means that if you deposit £100, you will instantly be awarded a £200 pending bonus. This bonus will be redeemed into real cash at the exclusive redemption rate of €5 for every 480 Titan Points that you generate. This bonus is just one of the many benefits that you will get with your first deposit as part of the Welcome Package for new players.

What is a pending bonus?

Pending bonuses are bonuses that are redeemed into real cash, a small amount at a time, as you generate Titan Points while playing tournaments or at cash tables. The redemption is done automatically. You are able to track the progress of each pending bonus that you are issued from within the software. For more clarification of how your specific pending bonus works, please contact Support.

What is the difference between Club Points and Titan Points?

Titan Points are generated while playing tournaments or at cash tables. Your Titan Points are used automatically to redeem pending bonuses (such as the First Deposit Bonus) that you may have in your account. While earning Titan Points, you simultaneously generate Club Points. The amount of Club Points that you generate depends on your VIP Level – each VIP level has a different multiplier.
For example, if you hold the status of VIP Gold, you have a multiplier of 1.5. This means that for every Titan Point you generate playing tournaments or at cash tables, you will also be credited with 1.5 Club Points to your account. Club Points can be exchanged for cash bonuses or tournament tokens in the VIP shop.

What are VIP Levels?

Titanbet Poker offers players a rewarding VIP Club loyalty program made up of VIP Levels.  To join the VIP Club, you need to reach VIP Copper or higher.  This is achieved by generating Titan Points – the more points you earn each month, the higher your VIP level will be. To find out the full details of this exclusive club including the benefits you will receive, please click here.

What can you do with Club Points?

Club Points can be traded for Cash, tournament tokens, and more! To use your available Club Points now, please click here.

Am I also entitled to receive Weekly Cash?

Weekly Cash is a promotion awarding weekly bonuses available to all Titanbet Poker players. Opt-in now by clicking here.

Are there other promotions running at Titanbet Poker?

The action never stops at Titanbet Poker! We have rewarding promotions for all types of poker players – don’t miss out. Check what’s available by clicking here.

 

Poker Games

Is it possible to play poker for free?

We have a selection of poker games for beginner players that are free to play. You can find them by selecting the ‘Cash Tables’ tab from within the software, and then scrolling down to ‘Play Money’ games. Players who signed up within the last 90 days are also eligible to participate in exclusive Beginners Freerolls which run 6 times daily. Click on the ‘Tournaments’ tab in the software and then select ‘All Freerolls’ to see if you qualify for additional freeroll tournaments.

Where can I see my Hand History?

In order to view your Hand History from the previous games you played, just click on the ‘My Account’ button which is located in the top left corner in the software. Then click on either the ‘Cash Table History’ or ‘Tournament History’ options. Please note that in order to see your previous hands, you must first select the option to ‘Store Hand History Locally’ on the settings menu.

Am I able to change the time that is displayed in the software?

Yes, you are able to set the time that is displayed in the software to either your local time or to the server time (which is the default setting). You can do this by clicking in the top right corner inside the software on the downward facing arrow and selecting the display time that you prefer.

What should I do if I am having issues with my Internet connectivity?

Connectivity issues can be resolved in a number of ways. You can try to reset your modem or your computer. Another measure that can be taken is to speak with your Internet Service Provider and inquire about the issues.  If connectivity continues to be a problem, please speak with Support.

What do I do if I lose my Internet connection during a tournament?

If you lose your Internet connection while playing a tournament, unfortunately the game will continue to run without you. Your blinds and antes will be posted automatically, even during your absence. It is best to try and resolve your connectivity issues as soon as possible and rejoin the action. If you do not manage to reconnect, you will be blinded/anted out of the tournament.  If the issue persists, please contact Support for advice how to best proceed.

How do I find the tournaments to which I have registered?

You can see a list of the tournaments to which you have registered by clicking on the ‘My Poker’ tab which is located at the top of the software. Then, click on the ‘Registered Tournaments’ button. You also have the option to mark games as your ‘Favorites’ so that they will be displayed in the ‘My Poker’ section and easily located.

Are there any rules associated with the chat feature?

Feel free to chat with other players during your games. Please note that all chats must be in English, and offensive or inappropriate language will not be tolerated and could end up resulting in a permanent chat ban on your account.

 

The Bottom Line

Why should I play at Titanbet Poker?

We'll tell you why! In fact, we've created a special page listing all the reasons you should play with us. Click to learn why you should play at Titanbet Poker.

Dear player,

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